What does a help desk support do?

Help desk or first-level support is the department in a company responsible for providing help and advice on topics relating to the company's products and services. They are most often found in IT and computer science-related industries. They provide support by phone, email, or via an internal ticket system.

What is the help desk process?

A help desk works by receiving support requests from customers or users, assigning them unique ticket numbers, and tracking and managing the tickets until the issues are resolved.

What is the difference between IT support and helpdesk?

The simplest way of distinguishing the terms is by thinking of a helpdesk as the function that reactively resolves everyday customer issues with a product or service as the first point of contact with a company. IT support (or tech support) tends to get deeper into issues that require more expertise.

IT Helpdesk Support in Atlanta: Why Do You Need It?

InfoTank can solve all your IT headaches, helping you reduce downtime, better support end-users, and keep your business up and running.

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One of the Best IT Helpdesk Services You Can Find in Atlanta

Whether you are a corporate office, hospitality vendor, or retailer, we can help. Our top priority is to prevent things from going wrong in the first place, allowing companies to do what they do best - running their business.

Focus on Your Business Problems Instead of User Issues

Even if you have your own internal IT staff, you can benefit from our IT helpdesk support services and solve all your end-user issues.

Equipment Support

Our 24/7/365 help desk fully supports all of your tech equipment so you and your teams can focus more on value-driven projects.

Round-the-Clock Remote Support

Regardless of the time of day or night, our help desk is always available to support your clients, employees, and business needs.

Comprehensive Reporting

Find out how quickly we solve your problems and what you can do to prevent them in the future.

Customizable Support

Enjoy services that actually meet your needs and help you get the most out of your technology.

Infrastructure Alignment

Align your business aspirations and current technology and start moving in the right direction.

Business Process Support

Increase end-user satisfaction and boost your productivity and efficiency business-wide with our helpdesk support.

What to Expect From Our Help Desk Support Services

Our IT Management Services are designed to meet the unique needs of your company. We know that every business is different, which is why we do everything we can to make our services propel your business growth.

A Dedicated Team

Get a dedicated team of IT professionals trained to the highest world standards and ask for help whenever you need it. We will work with you to find the best way to provide support, whether through live chat, phone, or email.

Troubleshooting & Support

Whenever you face a technical problem, we will work as quickly as possible to troubleshoot the issue and find a solution, ensuring you can get back to your work without wasting too many resources.

Fast Response Times

We know that when people encounter a technical problem, they need quick help. That's why we pride ourselves on our lightning-fast response times. We will always be there for you to help you out, no matter what.

Comprehensive Support

Besides providing troubleshooting and support services, we can also advise you on improvements you can make, like implementing new technologies, choosing the right software for your needs, and more.

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Benefits of Outsourcing IT Help Desk Services

Outsourcing IT help desk services can provide many benefits for a business. Some of the key advantages include:

Cost Savings

Outsourcing IT help desk services can be more cost-effective than maintaining an in-house team. Outsourcing companies typically have economies of scale and can provide services at a lower cost.

Access to Expertise

They provide a business with access to a team of experts with a wide range of skills and knowledge. This can be especially beneficial for SMEs that may not have enough resources to hire a full-time IT team.

Flexibility

IT help desk services can provide a business with more flexibility. Scale up or down depending on the needs of your business.

Focus on Core Business

They allow a business to focus on its core competencies and core business activities rather than spending time and resources on IT support.

Increased Efficiency

Having tech pros handling your IT needs can lead to increased efficiency. Help desk outsourcing companies typically have a team of trained professionals and use specialized software to resolve technical issues quickly and efficiently.

Access to New Technologies

You also get access to new technologies and best practices. Help desk outsourcing companies are generally up-to-date with the latest technologies and can guide the most effective solutions for a business.

What Is Helpdesk Support?

Helpdesk support is a type of customer service that is focused on providing technical assistance and troubleshooting support to users of a product or service. The goal of helpdesk support is to quickly and effectively resolve customer issues in order to minimize downtime and disruption to the user's experience.